After we have received the order payment, the order will be processed. We strive to ship your order within 1-3 working days.Should there be any delay in the process of your order, we will inform you about this by email (also note the junk mail in your mailbox). It is possible that articles are not in stock. If so, we will let you know by email. The availability shown at the website is no guarantee, this is an indication.
For an overview of our return policy, click here.
Wrong or damaged item received
Always check if you have received the item you ordered. When this is not the case, and you have received a damaged or wrong item, you can send the package back to our headquarters in Haren. The costs will be compensated by us. Before you send the shipment back, please inform us about this first, by taking photo’s. You can contact us at firstname.lastname@example.org or by phone +31 (0)85 0220111. If you would like to get a refund. Return address: Cowboy Magic Europe, Zenderseweg 40, 7665TM, Albergen, The Netherlands.
Service and warranty
All items are delivered to the manufacturer's warranty applies, as far as manufacturing and materials defects concern. If you have a complaint you should always contact email@example.com. Provide a description of the complaint or damage to the item, and also give your invoice number, and customer number. We will review the complaint, and in consultation with the supplier (when applicable), we will determine a suitable solution.
Are you not satisfied with our items, service, or would like to get some advice? Please contact us at firstname.lastname@example.org or by phone on +31 (0) 85 0220111 (Mo-Fri. 0.900 – 17.00). If we are not informed about your complaint, we cannot help you. If you inform us about your complaint, you can be sure that we will do our best to determine a suitable solution
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